TKGE Privacy Policy — Your Data, Our Responsibility

1. Introduction

TKGE (tkge.net) is a trusted online gaming platform in Bangladesh. We believe that protecting every user's personal data is a fundamental right. This TKGE Privacy Policy Explains what types of information we collect and how we handle it when you visit our website, open an account, or use our gaming services.

This Privacy Policy applies to all TKGE services — including Bet, Bingo, Fish Games, Sports Betting, Casino, Slots, Live Casino, and all other gaming categories. By using TKGE, you are considered to have accepted this Privacy Policy.

2. What Information We Collect

Under the TKGE Privacy Policy, we collect the following types of data:

Even without registering, certain technical data may be collected automatically while browsing the TKGE website to help analyze site performance.

3. How Collected Data Is Used

TKGE uses your data for the following purposes. Each use is grounded in a specific legal basis:

• Account Management: The information you provide is used for registration, login, and identity verification.
• Service Delivery: For gaming services, transaction processing, and customer support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet regulatory requirements and comply with KYC (Know Your Customer) policy.
• Service Improvement: To analyze user experience and further improve the platform.
• Contact: To keep you informed about important updates, security notices, and relevant offers.
• Responsible Gaming: To detect excessive gaming patterns and provide timely support.

4. Data Sharing & Disclosure

TKGE's Privacy Policy we do not sell your data. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with authorized payment providers to process transactions; these providers are bound by the same privacy standards.
• Legal Authorities: Data may be disclosed to regulatory bodies where required to comply with court orders or government directives.
• Technology Service Providers: With selected technology partners under strict agreements for hosting, analytics, and security services.
• Fraud Prevention: To relevant authorities for Anti-Money Laundering (AML) compliance.

All third-party service providers are contractually bound to uphold TKGE's privacy standards and may not use your data for their own purposes.

5. Cookie Policy

TKGE uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

• Essential cookies: To keep the website's core functions running. Without these, the site will not work properly.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To collect site usage statistics and support service improvement.
• Security Cookies: To detect fraud and unauthorized access.

6. Data Protection Measures

TKGE applies industry-leading security measures to protect your data. The following layers of protection are maintained as part of our privacy policy:

• 256-bit SSL/TLS encryption for all data transmissions.
• AES-256 encryption for stored data.
• Two-Factor Authentication (2FA) support.
• 24/7 automated security monitoring and alert system.
• Regular penetration testing and security audits.
• Strict access controls — only authorised personnel can access specific data.
• A rapid response plan in the event of a data breach.

In addition to technical safeguards, all TKGE staff receive regular training on privacy and data security.

7. Data Retention Period

TKGE retains your data only for as long as necessary. Retention periods are determined by both legal obligations and business requirements:

• Active Account Data: For as long as the account remains active.
• Transaction Records: Up to 7 years from the date of the last transaction (as required by law).
• Communication History: Customer service records for up to 3 years.
• Identity Verification Documents: Up to 5 years after account closure, in accordance with AML policy.
• Closed Accounts: After account closure, data is securely deleted once the legal retention period has expired.

After the designated retention period, data is securely destroyed or anonymized so it can no longer be identified.

8. Your Privacy Rights

Under the TKGE Privacy Policy, you have the following rights, and we are committed to upholding them:

To exercise any of these rights, contact the TKGE support team. Requests are generally responded to within 30 days.

9. Protection of Minors' Information

TKGE is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is carried out during the registration process.
• If data from a minor is found to have been collected, it is deleted immediately and the account is closed.
• If parents have any concerns, they can contact TKGE support.

10. Changes to the Privacy Policy

TKGE may update this Privacy Policy from time to time. For any significant changes:

• Registered email accounts will be notified at least 30 days before any changes take effect.
• A prominent notice will be displayed on the website.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of TKGE after changes take effect constitutes acceptance of the updated policy.

Minor changes, such as spelling corrections or clarifications, may be made without a separate notice. We recommend reviewing this page periodically.

11. Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding the TKGE Privacy Policy, please contact our data protection team:

We typically respond within 3 business days. For complex requests, we may take up to 30 days and will notify you in advance.

We encourage you to raise any privacy-related complaints directly with TKGE. We are committed to resolving them quickly and effectively.